At Thread and Theory, every item is made to order and printed especially for you. We want you to love what you receive, so we offer returns and exchanges within 30 days of delivery, subject to the guidelines below. If you need a different size or simply decide the item isn't right for you, we're happy to help.

How Size Exchanges Work

To start an exchange, please email us at info@threadandtheory.shop and we'll help get the process started.

The quickest way to get your new size is to place a new order for the item you'd like and return your original item for a refund.

This allows us to get your new order into production or fulfillment right away, without waiting for your return to arrive.

If you'd prefer a traditional exchange instead, please let us know in your email, and we'll be happy to coordinate. Traditional exchanges are processed after your original item has been received and inspected.

Exchange Eligibility

We accept eligible size exchanges within 30 days of delivery.

Returned items must be:

• In new, unworn, and unwashed condition
• Free of stains, odors, pet hair, damage, or other signs of use
• In their original condition, with any original tags intact

Trying an item on briefly to check the fit is perfectly fine!

We reserve the right to decline returns that do not meet these conditions.

Return Shipping

Customers are responsible for return shipping costs on size exchanges.

You have two options:

• Ship it yourself: Use whichever shipping carrier is most convenient for you. We recommend choosing a service that includes tracking.
• Request a prepaid label: We can provide a return shipping label and deduct the agreed label cost from your refund.

If you choose a prepaid label, we'll confirm the shipping cost with you before issuing it.

Original shipping charges are nonrefundable. Shipping charges for a new replacement order, if applicable, are the customer's responsibility.

Refunds

Once we receive and inspect your returned item, we'll issue a refund for the eligible merchandise to your original payment method, minus any agreed prepaid return shipping charge.

Please allow up to 10 business days for your refund to be processed after your return is received and approved. Your bank or payment provider may take additional time to post the funds.

If you place a new order for the correct size, that purchase is separate from the refund for your original item.

Damaged, Defective or Incorrect Items

If we made a mistake, we'll make it right.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us at info@threadandtheory.shop with your order number and photos showing the issue.

Once verified, we'll provide a replacement or other appropriate resolution at no additional cost to you. Please contact us before sending the item back, as a return may not be necessary.

Sizing Issues

If you believe your garment measures significantly differently from our size chart, please contact us before returning it. We may ask for photos of the shirt laid flat with a measuring tape so we can review the issue with our production partner.

If the garment is materially outside the expected measurements, we'll treat it as a production issue and make it right at no additional cost to you.

How to Start a Return or Exchange

Email info@threadandtheory.shop within 30 days of delivery with your name, order number, and reason for the return or exchange.

We'll provide the return address and instructions. Please contact us before sending anything back.

Once an approved return is received and inspected, refunds will be issued to the original payment method. Please allow up to 10 business days for processing.

Incorrect Shipping Addresses

Please double-check your shipping address before ordering. If an order cannot be delivered because the address provided at checkout was incorrect or incomplete, we cannot provide a free replacement or refund.

If the package can be recovered and reshipped, the customer may be responsible for the additional shipping cost.

Questions?

We're a small business and genuinely want you to be happy with your order. If something isn't right, reach out to us at info@threadandtheory.shop and we'll be happy to help.