At Thread and Theory, every item is made specially for you after your order is placed. We love creating pieces that feel personal and unique, but because each product is printed on demand, we don’t keep extra inventory available for traditional returns or exchanges.

We want you to feel confident ordering from us, so we encourage you to review the size chart and product details before purchasing. If you ever have questions about sizing, fit, or an item before ordering, we’re always happy to help!

We’ll Make It Right

Your happiness with your order is incredibly important to us. If your item arrives damaged, has a defect, or you receive something different from what you ordered, please reach out and we’ll take care of it.

Contact us within 14 days of delivery at info@threadandtheory.shop and include:

• Your order number
• A description of the issue
• Photos showing the problem with the item

Once we review the details, we’ll work quickly to send a replacement or find the best solution.

Sizing & Order Concerns

Because every item is made to order, we’re unable to offer returns or refunds for changes of mind, incorrect sizing choices, or preferences about color or style. However, if you feel your item doesn’t match the measurements or description provided, please let us know. We’re always happy to look into any concerns and help resolve the issue.

Personalized & Custom Items

Personalized or custom-designed products are created specifically for you and cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Our Promise

We’re a small business, and every order supports the time, creativity, and care that goes into making each piece. We truly appreciate your support and want you to love what you receive.

While we may not be able to accept traditional returns on made-to-order items, we stand behind the quality of our products and will always do our best to make things right if something goes wrong.

Questions? We’re happy to help. Reach out anytime at info@threadandtheory.shop.